hbaj Privacy Policy

Our Commitment to Your Privacy

At hbaj, we take the privacy of our players seriously. This Privacy Policy describes how hbaj collects, uses, stores, discloses and protects the personal information of users who access or use the hbaj platform at hbaj.bar. By registering an account or using our services, you consent to the collection and use of your personal information as described in this policy. This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

Privacy at a Glance

Information We Collect

hbaj collects personal information in several ways: directly from you when you register or use our services, automatically when you interact with the platform, and in some cases from third-party service providers. The categories of personal information we collect are described below.

How We Use Your Information

hbaj uses the personal information we collect for the following purposes. We will not use your information for any purpose that is incompatible with those listed below without first obtaining your explicit consent:

• Account management: to create and maintain your player account, verify your identity, process deposits and withdrawals, and communicate with you about your account status.
• Service delivery: to provide access to games, sports betting markets, promotions and all other platform features in accordance with your account preferences and jurisdiction.
• Legal compliance: to fulfil our obligations under applicable law, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification and responsible gaming requirements such as age verification and self-exclusion enforcement.
• Fraud prevention and security: to monitor for and prevent fraudulent activity, unauthorised account access, bonus abuse, match-fixing, money laundering and other prohibited conduct as defined in our Terms and Conditions.
• Platform improvement: to analyse usage patterns, diagnose technical issues, develop new features and improve the overall quality and performance of the hbaj platform for all players.
• Customer support: to respond to your enquiries, process complaints and provide assistance with technical issues, account queries, payment disputes and any other support requests you submit.

Legal Basis for Processing

hbaj processes your personal information under one or more of the following legal bases, depending on the specific purpose of the processing activity:

Sharing Your Information

hbaj does not sell your personal information. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa and Mastercard solely to process deposits and withdrawals from your account. These providers operate under their own privacy policies and data protection obligations.
• Game providers: Certain game providers (for example Pragmatic Play and Evolution Gaming) may receive session data required to deliver their games and detect technical malfunctions. These providers are contractually prohibited from using your data for any purpose beyond game delivery.
• Identity and fraud verification services: hbaj may share identity documents and related information with specialist KYC and anti-fraud service providers to verify your identity and detect potential fraud. These providers act as data processors under our instruction and are not permitted to use your data independently.
• Law enforcement and regulators: hbaj may disclose personal information to law enforcement agencies, government authorities or regulators where required to do so by applicable law, court order or regulatory direction. We will notify you of such disclosure where permitted by law.

In all cases where we share your personal information with third parties, we require those parties to maintain appropriate security standards and to use your information only for the specific purpose for which it was shared. hbaj remains responsible for ensuring that any such sharing is conducted lawfully and securely.

Cookies and Tracking Technologies

hbaj uses cookies and similar tracking technologies to enable essential platform functionality, maintain your login session, remember your preferences and gather anonymised usage statistics. The following types of cookies are used on the hbaj platform:

Data Retention

hbaj retains personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. As a general principle, account data is retained for the duration of the account's active life and for a period of five years following account closure. Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven years in compliance with anti-money laundering regulations. Usage logs and technical data are typically retained for a shorter period of up to twelve months unless required for the investigation of a specific security incident or dispute. Where data is no longer required, hbaj will delete or anonymise it using industry-standard secure deletion methods.

Data Security

hbaj implements a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction or alteration. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage for sensitive personal data at rest, access controls restricting data access to authorised employees on a need-to-know basis, regular security assessments and penetration testing of our systems, and incident response procedures to detect, contain and report data breaches promptly. Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any suspected security incident relating to your hbaj account, please notify our support team immediately using the contact details in the footer of this page.

Your Privacy Rights

As a user of hbaj, you have the following rights in relation to the personal information we hold about you. To exercise any of these rights, please contact our support team using the email address displayed in the footer of this page:

• Right of access: You may request a copy of the personal information hbaj holds about you at any time. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will action valid correction requests promptly.
• Right to erasure: You may request deletion of your personal data. We will fulfil erasure requests subject to any legal obligations that require us to retain specific data, such as transaction records required under anti-money laundering law.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability: Where processing is based on your consent or a contract with you, you may request that we provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider.

hbaj aims to resolve all privacy-related requests within 30 days of receipt. If you are not satisfied with our response to a privacy request or complaint, you may escalate the matter by contacting our support team again and requesting senior review. Contact details are available in the footer of this page.

Children's Privacy

hbaj is strictly an adults-only platform. We do not knowingly collect or process personal information from individuals under the age of 21. If we become aware that personal information has been collected from a person under 21 years of age, we will immediately delete that information and close the associated account. If you believe that a minor may have registered on hbaj using false age information, please contact our support team immediately using the email address in the footer of this page so that we can investigate and take appropriate action.

Changes to This Privacy Policy

hbaj reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to your registered contact details. The date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of the hbaj platform after the revised policy takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or about how hbaj handles your personal information, please contact our support team using the email address displayed in the footer of this page. Please do not send sensitive personal data such as passwords, payment details or identity document scans by email — our team will advise you on the secure channel to use for submitting such information if required.